IT Technical Services Professional

7 hours ago

Athens, Attica, Greece beBeeHelpdesk Full time €104,000 - €130,878
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team and provide high-quality technical assistance to internal employees. This role is crucial in ensuring the smooth operation of our IT systems and enhancing productivity.

Main Responsibilities
  • Provide technical support via telephone, email, ticketing systems, and other communication channels.
  • Troubleshoot Windows OS, Microsoft 365 applications, basic networking, and peripherals.
  • Install, configure, and maintain laptops, desktops, printers, and standard software.
  • Prepare IT equipment and accounts for new hires, ensuring smooth onboarding.
  • Document IT procedures and create troubleshooting guides/knowledge base articles.
  • Evaluate incidents according to procedures and escalate to the relevant support teams when necessary.
  • Collaborate with other teams to resolve complex issues and implement updates or system changes.
Required Skills and Qualifications
  • Degree from a Technological Educational Institute (TEI) or University in Computer Science, Networking, or a related field.
  • Solid understanding of Windows OS and end-user troubleshooting.
  • Experience with supporting Microsoft software products.
  • Flexibility to work in shifts.
  • Strong communication skills, customer-focused mindset, and team spirit.
  • Good command of English (written and spoken).
Benefits
  • Career development opportunities.
  • Continuous training.
  • Modern workspace and strong, collaborative team culture.

This position offers an excellent opportunity to develop your technical skills, expand your knowledge, and advance your career. If you are passionate about providing exceptional customer service and possess a strong background in technical support, we encourage you to apply.

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