Dutch Speaking Automotive Service Expert
2 days ago
Are you passionate about delivering exceptional customer service and eager to take on new challenges? We are seeking a skilled Customer Experience Representative to join our team.
- Job Overview:
- Handle inbound customer inquiries via phone and email, addressing a wide range of topics including product information, order status, vehicle inquiries, and technical support.
- Provide accurate and timely information on our diverse portfolio of vehicles, including features, specifications, pricing, and available options.
- Assist customers with locating dealers, navigating our website, and understanding connected services and infotainment features.
- Investigate customer issues, conduct research using internal resources, and effectively resolve concerns.
- Maintain accurate customer records and data in our CRM system.
- Contribute to a positive and collaborative team environment.
To succeed in this role, you will need:
- Fluency (verbal and written) in Dutch and very good English language skills
- Excellent communication and interpersonal skills, with a strong customer service orientation.
- Proficiency in using computers and experience in CRM systems.
- A strong work ethic and a commitment to customer satisfaction.
- Prior experience in the automotive industry is a plus.
We offer a comprehensive benefits package, including:
- Competitive monthly salary
- Additional bonuses for referrals
- Healthcare benefits
- Discounts on various products and services
- Opportunities for professional growth and development
- State-of-the-art premises and relaxing break areas
If you're passionate about delivering exceptional customer service and eager to take on new challenges, we encourage you to apply. Join our dynamic team and discover new opportunities for growth and development.
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