Chinese Mandrin CyberSecurity Expert

Job Title:

Chinese Mandarin Speaking Cybersecurity Specialist

Work with the world's top antivirus software providers and help people stay safe online. As a cybersecurity specialist, you will be responsible for communicating with customers via phone, chat & e-mail, ensuring full functionality of the antivirus protection, troubleshooting technical issues using your problem-solving skills, tracking and following cases to ensure they closed in an efficient and timely manner, maintaining high customer satisfaction representing a major brand, providing and maintaining strong professional relationships with all partners, showing empathy at all times and logging the cases on internal systems while getting up to date with client's products & services.

What You Will Bring:

• Fluency in Chinese Mandarin
• Very good communication skills in English
• Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
• Empathy and a passion for customer service
• Familiarity with current Anti-Malware and Firewall products
• Ability to install an operating system and install additional necessary software
• Ability to troubleshoot common PC, Mac and mobile issues
• Knowledge of MAC, iOS and Android Operating Systems
• Knowledge of Firewall, Antivirus products and Security domain
• Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
• Base knowledge of networking technologies (TCP/IP, DNS, WLAN)

Benefits:

• Complete support to help you ease your relocation to Greece
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age

Why This Job:

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. We invite you to join our big family and make a difference in the field of cybersecurity.

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