Cantonese Speaking Cybersecurity Customer Expert

3 days ago

Athens, Attica, Greece beBeeCybersecurity Full time
Job Title:
Cantonese Speaking Cybersecurity Customer Expert Position Summary: We are seeking a skilled and experienced Cantonese speaking customer expert to join our cybersecurity team. This is an exciting opportunity for someone who is passionate about online safety and wants to work with leading companies in the industry.

In this role, you will be responsible for communicating with customers via phone, chat, and email. You will also ensure the full functionality of antivirus protection, troubleshoot technical issues using your problem-solving skills, and track and follow cases to ensure they are closed in an efficient and timely manner. Additionally, you will maintain high customer satisfaction, represent a major brand, and provide and maintain strong, professional relationships with all partners and show empathy at all times.

Key Responsibilities:
  • Communicate with customers via phone, chat, and email
  • Ensure full functionality of antivirus protection
  • Troubleshoot technical issues using your problem-solving skills
  • Track and follow cases to ensure they are closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide and maintain strong, professional relationships with all partners and show empathy at all times


Requirements:
  • Fluency in Chinese Cantonese
  • Very good communication skills in English
  • Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
  • Empathy and a passion for customer service
  • Familiarity with current Anti-Malware and Firewall products
  • Ability to install an operating system and install additional necessary software
  • Ability to troubleshoot common PC, Mac, and mobile issues
  • Knowledge of MAC, iOS, and Android Operating Systems
  • Knowledge of Firewall, Antivirus products, and Security domain
  • Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
  • Base knowledge of networking technologies (TCP/IP, DNS, WLAN)


What We Offer:
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process -all at no cost to you-)
  • Competitive monthly salary + 2 extra salaries per year
  • Refer-A-Friend: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age


Why Choose Us?

Join our big family, advance your career, and work for a multinational company by developing strong experience and skills while representing one of the biggest brands worldwide.

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