Smart Home Customer Service Specialist
2 days ago
We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a key member of our customer-facing staff, you will play a vital role in providing exceptional support to customers with innovative smart home products.
Your primary responsibility will be to deliver outstanding customer service via phone, email, and chat, ensuring that every interaction is friendly, professional, and meets the highest standards. You will also assist customers in understanding smart home technologies and resolving any issues they may encounter.
This is an excellent opportunity for individuals who are passionate about technology and eager to make a meaningful contribution to a dynamic team.
Key Responsibilities:- Provide exceptional customer service via multiple channels
- Assist customers in understanding smart home technologies
- Maintain a friendly and professional demeanor in all customer interactions
- Document customer interactions promptly and accurately
- Work collaboratively with team members to achieve common goals
- Fluency in Hebrew (both written and spoken)
- Strong interest in technology and customer service
- Excellent communication and interpersonal skills
- Ability to solve problems efficiently with a positive approach
- Competitive salary and performance bonus
- Private health insurance
- Training and development opportunities
- Relocation package including flights, transfers, and accommodation
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