Italian-Speaking Technical Support Specialist

2 days ago

Athens, Attica, Greece beBeeTechnical Full time
Job Overview:
You will be responsible for providing top-notch technical support to Microsoft business customers. This is a fantastic opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide.

As a member of our team, you will be part of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

We offer complete support to help you ease your relocation to Greece, including flight tickets expenses, hotel accommodation, and support with the house searching process. Additionally, we provide competitive monthly salary + 2 extra salaries per year, health care benefits, and numerous other discounts.

The role requires fluency in Italian and excellent communication skills in English, as well as exceptional written and spoken communication skills, soft skills, and problem-solving skills. You will also need solid Science, Math, Engineering, or Computer science background and 2-3 years helpdesk or system admin experience with exposure to medium to large businesses. Experience with Microsoft Office products is required, and Business Client support or service experience is a plus.

Responsibilities include answering Microsoft Business Customers' inquiries and troubleshooting technical issues, handling customer issues through collaboration, resolution, or escalation, ensuring key stakeholders and Microsoft Business Customers are up to date on the resolution status of their issue, logging cases on internal systems, and maintaining solid Business relationships by handling customer questions and concerns with speed and professionalism.

We are looking for a professional who can identify the root cause of an issue, provide solution, and maintain high customer satisfaction. If you have what it takes, apply now

This is a great opportunity to work for a Great Place to Work-Certified Company that fosters diversity, and you will be able to develop strong experience and skills while representing one of the biggest brands worldwide.

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