Food Delivery Support Specialist

2 weeks ago


Athens, Attica, Greece beBeeCustomer Full time €25,000 - €35,000

As a key member of our Food Delivery Service Department, we are seeking an Italian-speaking customer support professional to join our team. The ideal candidate will have excellent communication and interpersonal skills, as well as strong problem-solving abilities with a customer-focused approach.

Job Summary

We are looking for a highly motivated and detail-oriented individual to provide exceptional support to Italian-speaking customers via phone, email, and chat. If you possess fluency in Italian and English, experience in customer support, and a passion for the food delivery industry, we encourage you to apply.

The successful candidate will be responsible for assisting customers with inquiries regarding their food orders, delivery status, and account management, as well as documenting all customer interactions accurately in our CRM system.

Key Responsibilities:
  • Provide outstanding customer support to Italian-speaking clients via multiple communication channels.
  • Assist customers with inquiries regarding their food orders, delivery status, and account management.
  • Document all customer interactions accurately in our CRM system.
Requirements

To be successful in this role, you will need:

  • Fluency in Italian and English; knowledge of additional languages is a bonus.
  • Experience in customer support, ideally within the food delivery or hospitality industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a customer-focused approach.
Benefits

Our company offers a range of benefits, including:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Relocation Package (flight, transfer, and hotel)


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