Senior Service Delivery Manager

1 week ago


Athens, Attica, Greece beBeeServiceDelivery Full time €60,000 - €80,000
Microsoft Service Delivery Manager Job

We are seeking a skilled Service Delivery Manager to join our team. In this role, you will be responsible for providing end-to-end ownership of customer service contracts, building relationships with customers, and ensuring the delivery of excellent customer experiences.

About the Role
  • Manage customer service contracts from start to finish, including renewals and financial responsibilities.
  • Develop and maintain strong relationships with customers to ensure their needs are met.
  • Work closely with onshore, nearshore, and offshore teams to coordinate efforts and deliver excellent customer experiences.
Requirements
  1. Minimum 7 years' experience in service delivery management, preferably in an IT support/managed services environment.
  2. Excellent communication skills and a strong command of English language.
  3. Able to work independently with minimal direction and make decisions quickly.
  4. Strong problem-solving skills and commercial acumen.
  5. ITIL certified.
Benefits

We offer a competitive salary and benefits package, including relocation support for you and your family. Our team is committed to making sure you have everything you need to succeed in your new role.

We prioritize diversity, equity, and inclusion in all aspects of our business. We welcome applications from qualified candidates who share our values.



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