Italian Speaking Cybersecurity Support Specialist

13 hours ago


Athens, Attica, Greece beBeeCybersecurity Full time €30,000 - €50,000
Job Opportunity

We are seeking a skilled Cybersecurity Customer Specialist to join our team. The ideal candidate will have excellent communication skills and be fluent in Italian.

About the Role
  • The role involves communicating with customers via phone, chat, and email to provide technical support and ensure full functionality of antivirus protection.
  • Troubleshooting technical issues using problem-solving skills and tracking cases to ensure they are closed efficiently and on time.
  • Maintaining high customer satisfaction by representing a major brand and providing professional relationships with partners.
Requirements
  • Fluency in Italian and very good communication skills in English.
  • Exceptional written and spoken communication skills, soft skills, and problem-solving skills.
  • Empathy and a passion for customer service.
  • Familiarity with current Anti-Malware and Firewall products.
  • Ability to install an operating system and necessary software.
  • Knowledge of MAC, iOS, Android Operating Systems, Firewall, Antivirus products, and Security domain.
  • Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals.
  • Base knowledge of networking technologies (TCP/IP, DNS, WLAN).
Benefits
  • Complete support for relocation to Greece, including flight tickets, accommodation, and house searching assistance.
  • Competitive monthly salary plus two extra salaries per year.
  • Referral Program: bring a friend and receive up to €3,500 depending on the language.
  • Healthcare benefits and numerous discounts.
  • Full training by certified instructors.
  • Professional growth and development opportunities.
  • Special events and community social responsibility initiatives.
  • Free online Greek language courses.
  • State-of-the-art premises with great working environment and relaxing break areas.
  • Work for a Great Place to Work-Certified Company that fosters diversity and offers equal opportunities to all.


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