Italian Speaking Cybersecurity Support Professional

2 weeks ago

Athens, Attica, Greece beBeeCustomer Full time $2,500 - $4,000
Job Title

A Customer Support Specialist is needed to communicate with customers via phone, chat and e-mail. The ideal candidate should be fluent in Italian and have good communication skills in English.

Responsibilities
  • Ensure full functionality of the antivirus protection
  • Troubleshoot technical issues using your problem-solving skills
  • Track and follow cases to ensure they are closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide and maintain strong, professional relationships with all partners and show empathy at all times
  • Log the cases on internal systems, while getting up to date with client's products & services
Requirements
  • Fluency in Italian
  • Very good communication skills in English
  • Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
  • Empathy and a passion for customer service
  • Familiarity with current Anti-Malware and Firewall products
  • Ability to install an operating system and install additional necessary software
  • Ability to troubleshoot common PC, Mac and mobile issues
  • Knowledge of MAC, iOS and Android Operating Systems
  • Knowledge of Firewall, Antivirus products and Security domain
  • Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
  • Base knowledge of networking technologies (TCP/IP, DNS, WLAN)
What We Offer
  • Competitive monthly salary
  • Referral Program: Bring a friend and get a reward
  • Health care benefits
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas

This is a unique opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. You will also be part of a company that fosters diversity and offers equal opportunities to all.

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