German Speaking Fitness Ambassador
1 day ago
We are seeking a highly skilled and customer-oriented German-speaking representative to join our dynamic team in the fitness industry.
About The Role:This is an exceptional opportunity to provide top-notch support to German-speaking customers looking for fitness and sports equipment. As a key member of our team, you will be responsible for handling product inquiries, order management, and resolving any concerns clients may have.
- Key Responsibilities:
- Provide exceptional customer support in German, addressing inquiries related to fitness and sports equipment products and services.
- Assist customers with product recommendations, order status, and any issues related to their purchases.
- Document all customer interactions accurately within our CRM system, ensuring comprehensive records of inquiries and resolutions.
- Collaborate with team members and other departments to address and resolve complex customer issues effectively.
- Stay informed about the latest fitness trends, product features, and inventory to provide relevant information to customers.
- Engage proactively with customers to ensure their needs are met and exceed their expectations.
- Participate in ongoing training sessions to enhance product knowledge and customer service skills.
To succeed in this role, you will need:
- Fluency in German and strong English communication skills, both written and spoken.
- Previous experience in customer service, preferably in the fitness or retail industry, is a plus.
- Strong problem-solving skills and a customer-centric mindset are essential.
- Excellent verbal and written communication skills, with the ability to connect professionally and empathetically with customers.
- Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Attention to detail and good organizational skills for maintaining accurate customer records.
- A passion for fitness and sports equipment, with a willingness to learn about new products and trends.
As a valued member of our team, you can expect:
- Performance bonus.
- Transportation bonus.
- Private health care benefits.
- Two additional salaries per year.
- Fully paid training by certified instructors.
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