Accident Case Manager

1 week ago

Marousi Athens, Greece beBeeMobility Full time
Job Title: Accident Management Coordinator

The role of an Accident Management Coordinator is pivotal within our organization, overseeing processes linked to accident management and Own Damage (OD) domains. This position plays a key role in ensuring that all incidents related to accident management are handled consistently, guaranteeing optimal service for drivers while effectively managing costs.

Responsibilities:

  • Maintain oversight of the initiation and conclusion of damaged car repairs to enhance the driver experience.
  • Strategically minimize the time and cost required for the repair of damages.
  • Ensure the creation of qualitative claim files to streamline the claims handling process.
  • Provide timely support and relevant information to drivers involved in accidents.
  • Monitor partner actions in accordance with their Service Level Agreements (SLAs).
  • Channel damage assessments towards the preferred suppliers network.
  • Conclude theft and total loss cases within agreed timeframes.
  • Handle and resolve driver complaints efficiently.
  • Collaborate with various departments to ensure efficient handling of client requests.

Qualifications and Skills:

  • A university degree in a relevant field.
  • Proficiency in MS Office suite.
  • Excellent command of the English language, both verbal and written.
  • Knowledge of the insurance/automotive market is advantageous.
  • Strong organizational skills with meticulous attention to detail.
  • Customer-oriented mindset, dedicated to enhancing customer satisfaction.
  • Results-oriented approach to achieve set objectives.
  • Exceptional interpersonal and negotiation skills.
  • Ability to work effectively in a collaborative team environment.

About Us:

We provide full-service leasing, flexible subscription services, fleet management services, and multi-mobility solutions to customers of all sizes. Our commitment to customer satisfaction drives our success. We're guided by the principles of authenticity, curiosity, commitment, and collaboration, fostering a diverse organization where everyone can thrive.

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