Emergency Team Member

4 days ago

Athens, Attica, Greece Hellas Direct Full time

Hellas Direct is a dynamic and innovative insurtech company dedicated to redefining insurance and making customers' lives better by providing them with personalised and affordable insurance solutions. We are seeking passionate and enthusiastic individuals to join our Emergency Team.

What you will be doing

You will be part of our Emergency Team and communicate with customers via phone calls or email. More specifically, you will:

  • Guide and assist customers who have been in an accident and keep them updated throughout the whole claims process on a 24-hour shift schedule (including weekends), with a maximum of 40 hours per week.
  • Gather all the required information and accident details from the customer.
  • Track each case until the claim is settled.
  • Provide accurate, valid and complete information by using the right methods and tools.
  • Assist with potential customer complaints.
  • Identify and assess customers' needs to achieve satisfaction.
  • Contribute to the team's efforts by accomplishing related goals as needed.
  • Assist in the development of different projects within the company.
  • Mentor and assist with the training of more junior team members.

What we are looking for

  • Strong communication and interpersonal skills.
  • Bachelor's degree.
  • Fluent in English.
  • Team player and creative thinker.
  • Great attention to detail.
  • Ability to remain calm under pressure and to help others keep calm too.
  • Tech-savvy.
  • No previous experience necessary (entry-level).

Benefits

  • Medical Insurance.
  • Employee's discount for all products.

What matters to us and our customer service team is whether the person who has just finished a conversation with us is happier than before.

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