Telesales Team Leader

Volton Hellenic Energy SA is a Greek company that is dynamically active and is rapidly increasing its capacity in the field of Electricity Supply and Trading, in the Gas Energy Sector and in the field of Telecommunications (through Orizon).

By offering reliable services that meet the ever-growing energy needs of businesses and households, Volton aims to build solid and trustful relationships with its customers. The company's ambition is to become one of the most important companies in the industry and remain at the forefront of developments as the first multiservice provider combining Electricity, Natural Gas and Telecommunications.

As part of its development, Volton strengthens its human resources in Athens and is seeking a Telesales Team leader.

We are seeking a skilled Telesales Team leader to join our team and take responsibility for the successful execution of TS projects, ensuring that our objectives are met with precision and efficiency.

Responsibilities

• Daily on-the-job coaching of the team to improve their sales skills (objection handling, active listening, closing techniques)
• Implement and oversee phone script structure, adding or modifying segments to maximize conversion
• Analyze team performance metrics and provide actionable feedback to each team member
• Manage and track ongoing campaigns' progress, ensuring service level and answer rate targets are met
• Lead daily team meetings to align goals, provide motivational support, and identify training needs
• Develop and propose training sessions to address performance gaps
• Adjust dialer settings and strategies (retry ratios, call flow) to maximize productivity
• Support collaboration with Quality Control and Training teams to enable a culture of continuous improvement

Requirements

• Previous experience (at least 3 years) in Telesales, preferably within the mobile phone and energy sectors
• Experience in team supervision and delivering training sessions
• Excellent interpersonal and communication skills
• Ability to perform under pressure and handle multiple priorities
• Familiarity with CRM platforms (Salesforce,  etc.)
• Ability to track, analyze, and report team performance metrics
• Commitment to delivering high service quality and operational excellence

Personal Skills

• Collaborative team player with strong interpersonal skills
• Ability to motivate, inspire, and guide team members toward their goals
• Result-oriented, adaptable, and solution-focused
• Initiative, enthusiasm, and a passion for delivering outstanding customer experience
• Ability to handle stress gracefully and make decisions under pressure

Benefits

• Indefinite Contract
• Competitive Compensation: Attractive salary and bonus scheme
• Flexible working model (we prioritize the human to human interaction)
• Health insurance: Group health & medical insurance package
• Access to Volton products exclusively designed for our people Continuous training and professional development
• Career path opportunities within Volton Group
• Modern offices with break out rooms, restaurant-coffee shop