Call Center Team Leader

2 days ago

Athens, Attica, Greece ValueSync Full time

ValueSync is seeking an experienced Call Center Team Leader, to oversee a dynamic team of call center representatives. In this crucial leadership role, you will be responsible for managing day-to-day operations, fostering a high-performance culture, and ensuring that the team meets and exceeds customer service objectives. You will provide guidance, training, and support to team members while monitoring performance metrics to improve productivity and customer satisfaction. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a proven track record in call center management. If you are passionate about leading teams to success and enhancing customer experiences, we would love to hear from you

Responsibilities
  • Lead, train, and coach a team of call center representatives to achieve performance targets and deliver excellent customer service.
  • Monitor call center operations and metrics to ensure compliance with policies, procedures, and service level agreements.
  • Conduct regular team meetings to review performance, address challenges, and recognize achievements.
  • Implement and maintain effective processes to enhance efficiency and customer satisfaction.
  • Handle escalated customer inquiries and resolve complex issues effectively.
  • Collaborate with other departments to ensure seamless communication and coordination based on customer feedback.

Requirements

  • Bachelor's degree in Business Administration, Management, or a related field is preferred.
  • 3+ years of experience in a call center environment, with at least 1 year in a supervisory or leadership role.
  • Strong leadership and team management skills.
  • Excellent verbal and written communication skills.
  • Proficient in call center technologies and performance metrics.
  • Ability to motivate and engage team members to achieve goals.

Benefits

  • Competitive Commission and bonus scheme.
  • Stable and  full-time employment.
  • Friendly and dynamically growing work environment.
  • Opportunities for professional growth.

  • Call Center Team Leader

    5 days ago

    Athens, Attica, Greece CQS SA Full time

    CQS S.A., Greece's #1 Top Employer for 2024 on , is a leader in customer relationship management services. With over 1,300 employees, we partner with top Greek and multinational companies across telecommunications, energy, retail, banking, and insurance.We are looking for an experienced Team Leader to oversee inbound call center operations, drive...

  • Call Center Supervisor/team Leader

    1 week ago

    Athens, Attica, Greece ONEWAY PC Full time

    Τοποθεσία Αθήνα 5 Αυγ Ημ. ανάρτησης 5 Αυγ Με κάποια εμπειρία Επίπεδο εμπειρίας Με κάποια εμπειρία Πλήρης απασχόληση Τύπος απασχόλησης Πλήρης απασχόληση Τηλεφωνικό Κέντρο / Εξυπηρέτηση Πελατών...

  • Call Center Executives

    4 days ago

    Athens, Attica, Greece ValueSync Full time

    ValueSync is looking for motivated and articulate Call Center Executives to join the HERON Energy SA team. In this role, you will be responsible for managing inbound and outbound calls, providing exceptional customer service, and addressing the needs of our clients. You will handle various inquiries related to products and services, resolve customer issues,...

  • Call Center Supervisor

    5 days ago

    Athens, Attica, Greece CQS SA Full time

    **Η CQS S.A., **ηγέτιδα ελληνική εταιρεία στην παροχή υπηρεσιών διαχείρισης πελατειακών σχέσεων, αναζητά** **για λογαριασμό της ΔΕΗ****CALL CENTER SUPERVISOR****ΚΩΔ. ΘΕΣΗΣ INB-SPV**Ο/Η κάτοχος της θέσης θα είναι...

  • Call Center Supervisor

    5 days ago

    Athens, Attica, Greece CQS Full time

    Περιγραφή ΘέσηςΗ CQS S.A., ηγέτιδα ελληνική εταιρεία στην παροχή υπηρεσιών διαχείρισης πελατειακών σχέσεων, αναζητάγια λογαριασμό της ΔΕΗCALL CENTER SUPERVISORΚΩΔ. ΘΕΣΗΣ INB-SPVΟ/Η κάτοχος της θέσης θα είναι...

  • Team Leader

    4 days ago

    Athens, Attica, Greece Etraveli Group Full time

    Who we areEtraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate &...

  • Call Center Agent

    1 week ago

    Athens, Attica, Greece Alpha Call s.a. Full time

    Η εταιρεία Alpha Call s.a. με έδρα τα άνω Πατήσια, αναζητά για άμεση πρόσληψη, άτομα για προώθηση προϊόντων σταθερής, κινητής τηλεφωνίας και τηλεόρασης. **Προφίλ Υποψηφίων** Απόφοιτοι Λυκείου/ΙΕΚ/ΤΕΙ/AEI...

  • Customer Care Team Leader

    5 days ago

    Athens, Attica, Greece Aambience Services Full time

    Aambience Services is an innovative company, providing Business Process Outsourcing, IT and Robotic Process Automation (RPA) Services. What makes us different, is our strong desire to challenge the status quo, inspire and create ground-breaking solutions. We build relationships of trust with our clients, on solid foundations of quality and know-how, while...

  • Call Center Διοικητής

    5 days ago

    Athens, Attica, Greece beBee Careers Full time

    Περιγραφή Θέσης:">Η θέση του Call Center Supervisor είναι επικεντρωμένη στην κινητοποίηση και διαχείριση μεγάλων ομάδων τηλεφωνικών εκπροσώπων, με στόχο την επίτευξη των στόχων του συνολικού έργου.Οι...

  • Team Leader

    14 hours ago

    Athens, Attica, Greece ΑΤΙΖ Full time

    Η Atiz μια από τις ταχύτερα αναπτυσσόμενες ελληνικές εταιρείες στον χώρο του marketing και των πωλήσεων ως επίσημος συνεργάτης της ΖΕΝΙΘ ζητά άμεσα Team Leader. Κύριες αρμοδιότητες: Διαχείριση και παρακίνηση...