Call Center Team Leader

2 days ago

Athens, Attica, Greece ValueSync Full time

ValueSync is seeking an experienced Call Center Team Leader, to oversee a dynamic team of call center representatives. In this crucial leadership role, you will be responsible for managing day-to-day operations, fostering a high-performance culture, and ensuring that the team meets and exceeds customer service objectives. You will provide guidance, training, and support to team members while monitoring performance metrics to improve productivity and customer satisfaction. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a proven track record in call center management. If you are passionate about leading teams to success and enhancing customer experiences, we would love to hear from you

Responsibilities
  • Lead, train, and coach a team of call center representatives to achieve performance targets and deliver excellent customer service.
  • Monitor call center operations and metrics to ensure compliance with policies, procedures, and service level agreements.
  • Conduct regular team meetings to review performance, address challenges, and recognize achievements.
  • Implement and maintain effective processes to enhance efficiency and customer satisfaction.
  • Handle escalated customer inquiries and resolve complex issues effectively.
  • Collaborate with other departments to ensure seamless communication and coordination based on customer feedback.

Requirements

  • Bachelor's degree in Business Administration, Management, or a related field is preferred.
  • 3+ years of experience in a call center environment, with at least 1 year in a supervisory or leadership role.
  • Strong leadership and team management skills.
  • Excellent verbal and written communication skills.
  • Proficient in call center technologies and performance metrics.
  • Ability to motivate and engage team members to achieve goals.

Benefits

  • Competitive Commission and bonus scheme.
  • Stable and  full-time employment.
  • Friendly and dynamically growing work environment.
  • Opportunities for professional growth.

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