Emergency Support Specialist

6 days ago

Athens, Greece beBeeCustomerService Full time

Hellas Direct is a dynamic and innovative insurtech company dedicated to redefining insurance and making customers' lives better by providing them with personalized and affordable insurance solutions.

What you will be doing

  • You will communicate with customers via phone calls or email as part of our Emergency Team on a 24-hour shift schedule (including weekends), with a maximum of 40 hours per week.
  • You will gather all the required information and accident details from customers.
  • You will track each case until the claim is settled.
  • You will provide accurate, valid and complete information by using the right methods and tools.
  • You will assist with potential customer complaints.
  • You will identify and assess customers' needs to achieve satisfaction.
  • You will contribute to the team's efforts by accomplishing related goals as needed.
  • You will assist in the development of different projects within the company.
  • You will mentor and assist with the training of more junior team members.

What we are looking for

  • Strong communication and interpersonal skills.
  • A bachelor's degree.
  • Fluent English language skills.
  • A team player and creative thinker.
  • Great attention to detail.
  • The ability to remain calm under pressure and to help others keep calm too.
  • Tech-savvy.
  • No previous experience necessary (entry-level).

Benefits

  • Medical Insurance.
  • Employee discount for all products.

Our goal is to make sure that every customer who has just finished a conversation with us is happier than before.

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