Italian Language Customer Service Representative
1 day ago
This is an exciting opportunity to join our team as an Italian speaking product support specialist. As a member of our support team, you will be responsible for providing top-tier customer support to our clients via various communication channels.
", "Key Responsibilities:
", "- Provide exceptional product support to Italian-speaking customers through email, phone, and chat.", "
- Troubleshoot complex technical issues and resolve them promptly.", "
- Document all customer interactions and maintain accurate records in our CRM system.", "
- Collaborate closely with product development teams to escalate unresolved issues and share customer feedback.", "
- Stay up-to-date on product features and enhancements through ongoing training.", "
- Contribute to the creation of support documentation and resources to enhance the customer experience.", "
- Foster a positive remote work environment by supporting your colleagues and sharing knowledge.
Requirements
", "- Fluency in Italian and English, both written and verbal.", "
- Prior experience in product support or customer service is preferred.", "
- Strong problem-solving skills with a technical aptitude.", "
- Excellent communication skills and a customer-first mindset.", "
- Ability to work independently and manage multiple tasks in a remote setting.", "
- A keen interest in technology and a desire to help others succeed.", "
- Proficient with CRM systems and support tools.
Benefits
", "- Private Health Insurance", "
- Training & Development", "
- Performance Bonus", "
- Extra Salaries Per Year", "
- Fully Paid Training", "
- Great Salary", "
- Fully Paid Relocation Package ( flight, transfer and hotel )
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