Nordic Speaking Smart Home Experience Expert

2 days ago

Athens, Attica, Greece beBeeCustomer Full time

Are you passionate about delivering exceptional customer experiences and staying ahead of the curve with cutting-edge smart home technologies?

Job Description

As a Nordic Speaking Customer Service Representative, you will be an integral part of our dynamic team dedicated to supporting customers with innovative smart home solutions. Your primary responsibility will be to provide top-notch support in Danish, Swedish, Finnish, or Norwegian, addressing inquiries and resolving technical issues related to smart home devices.

You will work closely with technical teams to ensure timely solutions and support for complex customer inquiries. Additionally, you will engage in ongoing training and professional development to enhance your knowledge of smart home technology and customer service techniques.

Key Responsibilities
  • Deliver outstanding customer support in Nordic languages, addressing inquiries regarding smart home technologies and services.
  • Assist customers with troubleshooting and resolving technical issues related to smart home devices.
  • Maintain clear and accurate documentation of customer interactions, ensuring records are updated in the CRM system.
  • Collaborate with technical teams to provide timely solutions and support for complex customer inquiries.
  • Stay informed about the latest smart home products, features, and technologies to provide relevant information to customers.
  • Conduct proactive outreach to customers to enhance their experience and collect feedback for continuous improvement.
  • Engage in ongoing training and professional development to enhance your knowledge of smart home technology and customer service techniques.
Requirements
  • Fluency in one of the Nordic languages (Danish, Swedish, Finnish, or Norwegian), along with strong English communication skills, both written and spoken.
  • Experience in customer service or technical support, especially in technology or consumer electronics, is highly desirable.
  • Strong problem-solving abilities and a genuine passion for helping customers with technology.
  • Excellent communication skills, enabling effective interaction with customers and team members.
  • Able to manage multiple inquiries and prioritize tasks in a fast-paced environment.
  • Attention to detail and organizational skills for maintaining accurate customer records.
  • A keen interest in smart home technology and a willingness to stay current with industry trends.
Benefits
  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits
  • Two additional salaries per year.
  • Fully paid training by certified instructors.

Join our dynamic team and contribute to shaping the future of smart home technology

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