Smart Home Technology Customer Service Representative

19 hours ago


Athens, Attica, Greece beBeeCustomerSupport Full time

We are excited to announce a career opportunity for customer service representatives to join our innovative team focused on improving the everyday lives of customers through smart technologies. In this role, you will be part of a dynamic team responsible for providing exceptional support to customers in Nordic languages (Danish, Norwegian, Swedish, or Finnish), assisting with inquiries, troubleshooting issues, and guiding users to optimize their smart home systems.

Key Responsibilities
  • Provide top-notch customer support in the Nordic language of your expertise, handling inquiries related to smart home products and technologies.
  • Assist customers with product setup, configuration, and troubleshooting to ensure a seamless experience with their smart home systems.
  • Document customer interactions accurately, noting any issues and resolutions for future reference and quality improvement.
  • Collaborate with technical teams to resolve complex issues and ensure customers receive timely and effective solutions.
  • Stay updated on the latest trends and developments in smart home technology to provide informed advice and support.
  • Engage proactively with customers, offering personalized assistance and recommendations based on their needs.
  • Participate in training programs and knowledge-sharing sessions to enhance your expertise and service delivery.

Requirements

  • Fluency in one or more Nordic languages (Danish, Norwegian, Swedish, or Finnish) and strong English communication skills, both written and spoken.
  • Previous experience in customer service, especially in technology or related fields, is preferred.
  • Strong troubleshooting skills and technical aptitude, with a desire to learn more about smart home technologies.
  • Excellent communication and interpersonal skills, with a customer-centered approach.
  • Able to work efficiently in a fast-paced environment, managing inquiries and tasks effectively.
  • Attention to detail and organizational skills necessary for maintaining accurate records of customer interactions.
  • A genuine interest in smart home technology and a proactive attitude toward helping customers.

Benefits

  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits
  • 2 additional salaries per year.
  • Fully paid training by certified instructors


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