Smart Home Technology Customer Service Representative
2 days ago
Transform customer experiences by assisting German-speaking clients with their inquiries and issues related to smart home products.
Key Responsibilities- Provide high-quality support in German, addressing inquiries regarding smart home product functionalities.
- Assist customers with installation procedures, troubleshoot issues, and product features to enhance their experience.
- Document customer interactions accurately, tracking issues and solutions in the CRM system.
- Collaborate with technical teams to escalate and resolve complex customer problems effectively.
- Stay updated on the latest smart home technology developments to provide informed assistance.
- Engage with customers proactively, offering advice and solutions tailored to their smart home needs.
- Participate in ongoing training to continually improve knowledge and customer service skills.
Requirements
- Fluency in German and strong English communication skills, both written and spoken.
- Previous experience in customer service, particularly within the technology sector, is highly preferable.
- Strong problem-solving abilities and a proactive approach to customer service.
- Excellent communication skills, enabling effective engagement with customers and colleagues.
- Able to handle multiple tasks efficiently in a fast-paced environment.
- Attention to detail and strong organizational skills for accurate record-keeping.
- An interest in smart home technologies and a passion for helping customers embrace new innovations.
Benefits
- Performance-based bonus.
- Transportation benefit.
- Private health care benefits.
- Two additional salaries per year.
- Fully paid training by certified instructors.
Why This Role Matters
This role plays a vital part in shaping customer experiences and driving business growth through exceptional service delivery. If you're passionate about technology and committed to delivering outstanding results, we encourage you to apply.
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