Pandora Customer Experience Specialist

2 days ago

Athens, Attica, Greece beBeeCustomer Full time

As a key player in delivering exceptional customer experiences, you will be instrumental in bringing the world's most loved jewellery brand to life.

About the Role

We are seeking highly skilled Customer Support Representatives to join our Pandora team. As a Customer Support Representative, you will be responsible for handling calls, emails and chat with a sense of Dutch fluency, ensuring that every interaction is professional, empathetic and tailored to meet the needs of our customers.

  • Handle calls, emails and chat with a sense of Dutch fluency
  • Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations
  • Provide and maintain strong, professional relationship with clients and show customer service empathy
  • Log calls/cases from customer into the customer relationship database, including shipping instructions
  • Track and follow cases to ensure they closed in an efficient and timely manner
Required Skills and Qualifications

To excel in this role, you will need to possess excellent command of Dutch, great communication & soft skills, as well as problem-solving skills. Additionally, you should have computer knowledge/tech savviness, ability to multitask and have strong interpersonal skills.

  • Excellent command of Dutch
  • Great communication & soft skills, as well as problem-solving skills
  • Computer knowledge/tech savviness
  • Ability to multitask and have strong interpersonal skills
Benefits

We offer a competitive monthly salary + 2 extra salaries per year, comprehensive training by certified instructors, opportunities for professional growth & development, and more.

  • Competitive monthly salary + 2 extra salaries per year
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process)
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
Others

This is a fantastic opportunity to advance your career and work for a multinational company, while developing strong experience and skills, representing one of the biggest brands worldwide. For these reasons, we invite you to join our big family.

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