Fashion Forward Customer Experience Specialist
23 hours ago
We are seeking a Customer Service Representative to join our Fashion Department. As a key member of our team, you will be responsible for delivering exceptional customer service to fashion clients.
Responsibilities:
- Provide outstanding customer service via phone, email, and chat regarding fashion products and apparel inquiries.
- Assist customers with orders, product recommendations, and sizing guidance to enhance their shopping experience.
- Handle customer complaints and feedback with empathy and professionalism, striving to resolve issues efficiently.
- Stay informed about the latest trends, promotions, and new product launches within the fashion department.
- Document all customer interactions accurately to ensure continuous improvement in service quality.
- Collaborate with internal teams to address complex inquiries and enhance the overall shopping experience.
- Foster positive relationships with customers to encourage brand loyalty and repeat business.
Requirements:
- Fluency in German and English, both written and spoken.
- Experience in customer service, particularly in the fashion or retail sector, is preferred.
- Strong communication skills and a customer-focused attitude.
- Passion for fashion and a good understanding of current trends.
- Proficiency in customer service software and Microsoft Office applications.
- Ability to manage multiple inquiries in a fast-paced environment while maintaining attention to detail.
- Positive attitude and a willingness to go the extra mile for customers.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
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