Fashion Forward Customer Experience Specialist

1 day ago


Athens, Attica, Greece beBeeCustomer Full time
Customer Service Representative - Fashion Department

We are seeking a Customer Service Representative to join our Fashion Department. As a key member of our team, you will be responsible for delivering exceptional customer service to fashion clients.

Responsibilities:

  • Provide outstanding customer service via phone, email, and chat regarding fashion products and apparel inquiries.
  • Assist customers with orders, product recommendations, and sizing guidance to enhance their shopping experience.
  • Handle customer complaints and feedback with empathy and professionalism, striving to resolve issues efficiently.
  • Stay informed about the latest trends, promotions, and new product launches within the fashion department.
  • Document all customer interactions accurately to ensure continuous improvement in service quality.
  • Collaborate with internal teams to address complex inquiries and enhance the overall shopping experience.
  • Foster positive relationships with customers to encourage brand loyalty and repeat business.

Requirements:

  • Fluency in German and English, both written and spoken.
  • Experience in customer service, particularly in the fashion or retail sector, is preferred.
  • Strong communication skills and a customer-focused attitude.
  • Passion for fashion and a good understanding of current trends.
  • Proficiency in customer service software and Microsoft Office applications.
  • Ability to manage multiple inquiries in a fast-paced environment while maintaining attention to detail.
  • Positive attitude and a willingness to go the extra mile for customers.

Benefits:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer and hotel)
  • Free Greek Lessons, discounts and other perks


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