Nordic Speaking Customer Service Advocate

1 day ago


Athens, Attica, Greece beBeeCustomer Full time
Nordic Speaking Customer Support Role

Are you passionate about delivering exceptional customer service to users navigating our innovative platforms? We are seeking a skilled Nordic Speaking Customer Support Representative to join our Dating & Social Networking Apps Department.

This role involves fostering connections and providing outstanding support to Nordic-speaking users via phone, email, and chat. You will guide users in utilizing app features effectively to enhance their experience and satisfaction.

You will be responsible for addressing and resolving user complaints and concerns promptly while ensuring a positive interaction. Additionally, you will maintain comprehensive records of customer interactions and feedback to identify trends and areas for improvement.

As a collaborative team member, you will work closely with the development and marketing teams to convey user feedback and improve app functionalities. You will also stay updated on industry trends, best practices, and user preferences to provide relevant and helpful information.

Requirements

  • Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish) and English, both written and spoken.
  • Experience in customer support or a related role, preferably within the tech or social networking sector.
  • Strong interpersonal skills with a passion for helping others and enhancing user experiences.
  • Detail-oriented and proficient in managing multiple tasks simultaneously in a fast-paced environment.
  • Familiarity with CRM systems and common office software.
  • Excellent problem-solving abilities and a proactive approach to customer service.
  • Willingness to work flexible hours, including evenings and weekends as necessary.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer and hotel)
  • Free Greek Lessons, discounts and other perks


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