Chief Customer Retention Officer

4 days ago


Koropí, Attica, Greece beBeeCustomerExperience Full time €35,000 - €55,000

We are seeking a highly skilled professional to fill the role of Customer Experience Manager. The successful candidate will be responsible for leading our customer-facing team and ensuring that all customers receive exceptional service after their purchase.

Key Responsibilities:
  • To manage and oversee the entire customer experience process, ensuring customer satisfaction and loyalty.
  • To develop and implement strategies to improve service quality and customer engagement.
  • To lead and train a dedicated customer support team to provide outstanding support.
  • To address customer inquiries and resolve issues in a timely manner.
  • To monitor and analyze customer experience metrics to identify areas for improvement.
Requirements:
  • A bachelor's degree in business administration, marketing, or a related field.
  • Experience in customer service and support operations.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Problem-solving abilities and attention to detail.
  • Fluency in English.
  • At least 3-5 years of experience in customer experience management.
Preferred Qualifications:
  • Previous experience in the foodservice industry.
Benefits:
  • Training and Development Opportunities
  • Performance Bonus
  • Laptop
  • Mobile Phone with Plan
  • Company Car


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