Excellent Customer Service Representative

1 week ago


Koropí, Attica, Greece beBeeCustomer Full time

At Star Automotive Hellas SA, we are seeking a highly skilled Service Advisor - Commercial Vehicles to join our team.

Job Description:

We are looking for an experienced Service Advisor to provide exceptional customer service and ensure the smooth delivery of our services. As the key contact between our valued customers and the technical team, you will play a crucial role in maintaining our high standards of customer satisfaction.

Responsibilities:

  • Scheduling and managing service appointments to ensure timely repair and maintenance of customer vehicles.
  • Consulting with professional customers to understand technical issues, creating repair orders, and ensuring accurate diagnostics.
  • Overseeing the repair process to guarantee vehicle delivery within agreed timelines.
  • Managing warranty submissions and claims effectively.
  • Identifying customer needs and offering tailored workshop services and solutions.
  • Coordinating incoming calls for our S24H service line.

Qualifications:

  • Technical School Diploma required; Bachelor's degree (preferably in Business Administration or Engineering) is a plus.
  • 3+ years of experience in a similar role; commercial insight into the automotive market will be an advantage.
  • Proficient in MS Office.
  • Fluent in Greek & English; German knowledge is a plus.

You'll Thrive in Our Team if You Are:

  • A dynamic personality with a positive attitude and team spirit.
  • An excellent communicator with strong customer service orientation.
  • Results-driven, organized, and able to manage multiple priorities with efficiency.

What We Offer

At Star Automotive Hellas SA, we recognize that our people are the key to our success. We offer a competitive package of benefits designed to support your growth and well-being:

  • Competitive remuneration package
  • Group Life & Medical plan
  • Voluntary Pension plan
  • Employee Assistance Program (EAP)
  • Employee discounts on products & services
  • Continuous learning & development opportunities

Ready to Accelerate Your Career?

Join us at Star Automotive Hellas and become part of a brand that sets the standards in automotive excellence.



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