After Sales Manager

4 days ago

Koropí, Attica, Greece Aluminox Full time

Aluminox, a leader in innovative aluminium solutions, is seeking a dedicated After Sales Manager to join our dynamic team. The After Sales Manager will play a crucial role in ensuring customer satisfaction and loyalty by managing all aspects of the post-sale process. This position requires a proactive individual who is passionate about exceeding customer expectations and is capable of addressing their needs with effective solutions. The After Sales Manager will oversee the coordination of various functions such as warranty claims, service requests, feedback collection, and customer support. This role provides an excellent opportunity to engage directly with our customers, nurturing strong relationships and ensuring they receive the highest level of service after their purchase. At Aluminox, we pride ourselves on not just providing outstanding products but also delivering exceptional service. The ideal candidate will have a strategic vision for after-sales operations and will lead a team dedicated to enhancing the overall customer experience. If you are a customer-oriented professional with a knack for problem-solving and management, we invite you to take the next step in your career by joining us as our After Sales Manager and contributing to our mission of customer excellence.

Responsibilities
  • Manage and oversee the entire after-sales process to ensure customer satisfaction.
  • Develop and implement strategies to improve service quality and customer experience.
  • Lead and train a dedicated after-sales team to provide exceptional support.
  • Address customer inquiries and resolve issues in a timely manner.
  • Monitor and analyze after-sales performance metrics to identify areas for improvement.
  • Collaborate with sales and product development teams to provide feedback and address customer needs.
  • Maintain and update customer records and feedback for continuous improvement initiatives.

Requirements

  • Bachelor's degree in business administration, marketing, or a related field.Experience in customer service and support operations.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Problem solving abilities and attention to detail.
  • Fluency in English
  • 3-5 years experience in after sales management
  • Must be located in commutable distance to Koropi Attiki.
  • Strong leadership and team management skills.
  • Ability to work effectively in a fast-paced and rapidly changing environment.

Preferred qualifications

  • Previous experience in the catering equipment industry

Benefits

  • Training & Development
  • Performance Bonus
  • Laptop
  • Phone - Mobile Plan
  • Company Car

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