Spanish Language Technical Support Specialist
18 hours ago
Cross-border companies require professionals who can handle customer inquiries and provide technical support. As a Technical Support Specialist, you will be the first point of contact for customers seeking assistance with products or services.
Responsibilities include:
- Responding to customer inquiries in a timely and professional manner;
- Maintaining accurate records of customer interactions;
- Providing troubleshooting solutions and resolving issues within agreed service level agreements (SLAs);
- Collaborating with internal teams to ensure seamless issue resolution;
- Staying up-to-date with product knowledge and features to provide informed support.
Requirements:
Essential Qualifications- High school diploma or equivalent education;
- Native or fluent Spanish language proficiency;
- Proficient English language skills, C1 level;
- Excellent communication and interpersonal skills;
- Ability to work in a fast-paced environment with multiple priorities;
- Strong analytical and problem-solving skills.
Benefits:
Our Offer- Renewable 12-month contract;
- Health coverage and private health care;
- Competitive salary with performance-based bonuses;
- Standard working hours: 40 hours/week (8 hours/day, 5 days/week);
- Access to Greek language lessons.
This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and excel in technical support environments.
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