Spanish Language Technical Support Specialist

18 hours ago


Athens, Attica, Greece beBeeCustomerSupport Full time
Technical Support Specialist

Cross-border companies require professionals who can handle customer inquiries and provide technical support. As a Technical Support Specialist, you will be the first point of contact for customers seeking assistance with products or services.

Responsibilities include:

  • Responding to customer inquiries in a timely and professional manner;
  • Maintaining accurate records of customer interactions;
  • Providing troubleshooting solutions and resolving issues within agreed service level agreements (SLAs);
  • Collaborating with internal teams to ensure seamless issue resolution;
  • Staying up-to-date with product knowledge and features to provide informed support.

Requirements:

Essential Qualifications
  • High school diploma or equivalent education;
  • Native or fluent Spanish language proficiency;
  • Proficient English language skills, C1 level;
  • Excellent communication and interpersonal skills;
  • Ability to work in a fast-paced environment with multiple priorities;
  • Strong analytical and problem-solving skills.

Benefits:

Our Offer
  • Renewable 12-month contract;
  • Health coverage and private health care;
  • Competitive salary with performance-based bonuses;
  • Standard working hours: 40 hours/week (8 hours/day, 5 days/week);
  • Access to Greek language lessons.

This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and excel in technical support environments.



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