Spanish Language Customer Support Specialist

1 day ago


Athens, Attica, Greece beBeeCustomerService Full time

Get ready for a challenging role that will put your Spanish language skills to the test As a Customer Service Representative for our Online Retail Department, you will be responsible for delivering exceptional support to Spanish-speaking customers. Your main focus will be on addressing inquiries, resolving issues, and ensuring that customers receive the highest level of service possible.

Key Responsibilities
  • Assist Spanish-speaking customers with product-related inquiries, orders, and service issues to provide a positive shopping experience.
  • Resolve customer complaints and provide timely solutions with a focus on satisfaction.
  • Document customer interactions accurately and maintain up-to-date records within the CRM system.
  • Collaborate with logistics and technical support departments to address and resolve customer issues efficiently.
  • Stay informed about product offerings and promotions to provide accurate information to customers.
  • Engage proactively with customers to ensure their needs are met.
  • Participate in ongoing training and development opportunities to enhance your skills and product knowledge.

Requirements

  • Fluency in Spanish and strong English communication skills, both written and spoken.
  • Previous experience in customer service or a related field, preferably in the online retail sector.
  • Strong problem-solving and conflict resolution skills, with a focus on customer satisfaction.
  • Excellent verbal and written communication skills to engage with customers effectively.
  • Able to work effectively in a fast-paced, remote environment, managing multiple tasks simultaneously.
  • Attention to detail and organizational skills for maintaining accurate customer records.
  • A genuine enthusiasm for helping customers and a willingness to learn about new products and services.

Benefits

  • Performance-based bonus.
  • Transportation allowance.
  • Private healthcare benefits
  • Additional salary benefits.
  • Comprehensive training by certified instructors.


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