Spanish Language Customer Support Specialist
1 day ago
Get ready for a challenging role that will put your Spanish language skills to the test As a Customer Service Representative for our Online Retail Department, you will be responsible for delivering exceptional support to Spanish-speaking customers. Your main focus will be on addressing inquiries, resolving issues, and ensuring that customers receive the highest level of service possible.
Key Responsibilities- Assist Spanish-speaking customers with product-related inquiries, orders, and service issues to provide a positive shopping experience.
- Resolve customer complaints and provide timely solutions with a focus on satisfaction.
- Document customer interactions accurately and maintain up-to-date records within the CRM system.
- Collaborate with logistics and technical support departments to address and resolve customer issues efficiently.
- Stay informed about product offerings and promotions to provide accurate information to customers.
- Engage proactively with customers to ensure their needs are met.
- Participate in ongoing training and development opportunities to enhance your skills and product knowledge.
Requirements
- Fluency in Spanish and strong English communication skills, both written and spoken.
- Previous experience in customer service or a related field, preferably in the online retail sector.
- Strong problem-solving and conflict resolution skills, with a focus on customer satisfaction.
- Excellent verbal and written communication skills to engage with customers effectively.
- Able to work effectively in a fast-paced, remote environment, managing multiple tasks simultaneously.
- Attention to detail and organizational skills for maintaining accurate customer records.
- A genuine enthusiasm for helping customers and a willingness to learn about new products and services.
Benefits
- Performance-based bonus.
- Transportation allowance.
- Private healthcare benefits
- Additional salary benefits.
- Comprehensive training by certified instructors.
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