Multilingual Gaming Support Associate
1 day ago
We are seeking a highly skilled Spanish Speaking Customer Support Representative to join our Online iGaming Department. If you have a passion for gaming and a strong customer service background, we would love to hear from you.
Responsibilities- Provide exceptional support to Spanish-speaking customers through phone, email, and live chat channels.
- Assist clients with inquiries about account creation, game rules, promotions, and transaction issues.
- Effectively resolve customer complaints to ensure a satisfying gaming experience.
- Accurately document customer interactions for future reference and improvements in service.
- Collaborate with technical teams to troubleshoot and resolve customer-related issues efficiently.
- Stay updated on gaming regulations, company policies, and the latest gaming offerings.
- Collect customer feedback and leverage it to improve service delivery and client satisfaction.
- Fluent in Spanish and English, both written and spoken.
- Prior experience in customer service, preferably within the iGaming or online gaming sectors.
- Strong understanding of online gaming platforms and effective customer engagement strategies.
- Excellent communication and interpersonal skills.
- Proficiency in customer support software and standard office applications.
- Strong analytical skills and attention to detail for effective problem-solving.
- Flexibility to work varied hours, including evenings and weekends when necessary.
- Private health insurance
- Training and development opportunities
- Performance bonus
- Two extra salaries per year fully paid training
- Fully paid relocation package (flight, transfer, and hotel)
- Free Greek lessons and discounts
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