Customer Service Professional for Czech or Slovak Language
2 weeks ago
Job Description:
We're seeking a skilled Customer Service Professional to join our team in Athens, Greece. As a Native Czech or Slovak Speaker, you will be responsible for providing exceptional customer support to our clients.
Key Responsibilities:
- Manage Incoming Calls and Emails: Respond to customer inquiries and resolve issues in a timely and efficient manner.
- Identify and Assess Customer Needs: Use your strong communication skills to understand customer requirements and provide accurate information.
- Build Relationships: Establish trust with customers through open and interactive communication.
- Meet Targets: Meet personal and team targets for case handling and customer satisfaction.
Requirements:
- Native Czech or Slovak Speaker: Fluency in Czech or Slovak language is essential.
- Excellent Communication Skills: Strong phone contact handling skills and ability to adapt to different customer personalities.
- Customer Orientation: Ability to understand and meet customer needs.
- Time Management: Ability to prioritize tasks and manage time effectively.
Perks:
- Performance Bonus: 10% bonus based on performance.
- Meal Allowance: Meal voucher card (3 EUR per working day for the first year, 6 EUR after 12 months).
- Health Insurance: Private Health Insurance.
Work Environment:
- Initial Training: Initial 6 weeks working from the office.
Contract Type: Fixed-term employment.
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