Customer Service Professional for Czech or Slovak Language

2 weeks ago


Athens, Attica, Greece Cross Border Talents Full time

Job Description:

We're seeking a skilled Customer Service Professional to join our team in Athens, Greece. As a Native Czech or Slovak Speaker, you will be responsible for providing exceptional customer support to our clients.

Key Responsibilities:

  • Manage Incoming Calls and Emails: Respond to customer inquiries and resolve issues in a timely and efficient manner.
  • Identify and Assess Customer Needs: Use your strong communication skills to understand customer requirements and provide accurate information.
  • Build Relationships: Establish trust with customers through open and interactive communication.
  • Meet Targets: Meet personal and team targets for case handling and customer satisfaction.

Requirements:

  • Native Czech or Slovak Speaker: Fluency in Czech or Slovak language is essential.
  • Excellent Communication Skills: Strong phone contact handling skills and ability to adapt to different customer personalities.
  • Customer Orientation: Ability to understand and meet customer needs.
  • Time Management: Ability to prioritize tasks and manage time effectively.

Perks:

  • Performance Bonus: 10% bonus based on performance.
  • Meal Allowance: Meal voucher card (3 EUR per working day for the first year, 6 EUR after 12 months).
  • Health Insurance: Private Health Insurance.

Work Environment:

  • Initial Training: Initial 6 weeks working from the office.

Contract Type: Fixed-term employment.



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