Drive Client Success and Growth

1 day ago

Athens, Attica, Greece beBeeCustomerSuccess Full time
Customer Success Professional

We are seeking a dedicated and customer-focused professional to join our team in Athens, Greece. As a key member of our Commercial department, you will be responsible for delivering exceptional client experiences and driving business growth through strategic partnerships.

About the Role:

This is a full-time position that requires a strong ability to build trust, excellent communication and organizational skills, and a proven track record of managing client expectations.

The ideal candidate will have a deep understanding of commercial awareness and be able to navigate complex client relationships with ease.

  • Main Responsibilities:
  • Manage post-sales activity through relationship-building, product knowledge, planning, and execution.
  • Serve as the customer advocate and provide internal feedback to improve services.
  • Maintain a deep understanding of our products and advise clients on how best to leverage features for their specific needs.
  • Act as the main point of contact for client inquiries, requests, and concerns.
  • Ensure accuracy in onboarding, order details, and activation of subscriptions.
  • Develop and execute onboarding, change management, and adoption plans.
  • Conduct regular check-ins and strategic business reviews to improve retention.
  • Identify and manage churn risk across customer accounts.
  • Create and improve training materials for successful onboarding and platform use.
  • Participate in internal product discussions, translating client feedback into actionable insights.
  • Achieve key performance metrics such as NPS, CSAT, and monthly billing forecasts.
Requirements:
  • Proven customer-focused mindset with a strong ability to build trust.
  • Excellent communication, organizational, and multitasking skills.
  • Demonstrated commercial awareness and ability to manage client expectations.
  • Highly proficient in Microsoft Office tools.
  • Self-motivated and able to work independently.
  • Strong attention to detail and ability to manage priorities under pressure.
  • Experience working in or with the maritime sector is preferred.
  • Proficiency in English is a must.
What We Offer:
  • Competitive salary and performance-based incentives.
  • Continuous training and professional development opportunities.
  • A collaborative and supportive work environment.
  • Opportunities for career growth within a niche industry.

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