Senior Customer Service Manager

1 day ago


Athens, Attica, Greece beBeeLeadership Full time
Senior Customer Service Manager

We are looking for a seasoned Senior Customer Service Manager to lead our inbound call center operations, driving performance and fostering a high-performing team culture.

Your Key Responsibilities
  • Oversee and coach a team of customer service representatives, ensuring they meet or exceed performance targets.
  • Analyze key performance indicators (KPIs) and develop strategies to improve efficiency and quality.
  • Develop and implement training programs to enhance team skills and knowledge.
  • Monitor daily operations, optimize schedules, and allocate resources effectively.
  • Maintain compliance with company policies and best practices.
Requirements
  • Bachelor's degree in a relevant field.
  • Proven experience in a supervisory role within a customer service environment.
  • Strong leadership, coaching, and organizational skills.
  • Results-driven mindset with excellent communication and negotiation abilities.
  • Fluent English language skills and advanced computer skills.
  • Experience with customer service software/tools is an asset.
What We Offer
  • Competitive salary and performance-based bonuses.
  • Private health insurance.
  • Career advancement opportunities in a dynamic work environment.
  • Continuous training and professional development programs.

If you're a motivated and results-driven individual looking to take your leadership skills to the next level, apply now.



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