Senior Operations Manager

24 hours ago

Athens, Attica, Greece beBeeService Full time
Job Title: Service Delivery Manager

InTTrust is a trusted Technology and Digital Solutions provider creating value for customers, encompassing IT Consulting and Implementation services, Database Operation, Administration and Optimization services, IT Managed Services, Cloud Governance & Security services. We are experts on Digital Transformation Solutions, Custom Applications Development & Application Modernization, IoT and ML/AI solutions, Design and Implementation of Private/Public/Hybrid Cloud solutions together with Multi-Cloud Integration.

We are seeking to hire a talented Service Delivery / Transition Manager, to steer the end-to-end delivery and steady-state hand-over of several web-based, cloud-hosted applications that power our client's energy-trading, demand-response and corporate platforms. You'll coordinate multiple technical teams and external vendors, own service-level performance, and ensure every new or changed service lands smoothly in production without business disruption.

Responsibilities:

  • Oversee daily service performance, ensuring SLAs/KPIs for availability, capacity and user experience are met or exceeded.
  • Plan and manage service transitions—from project phase through operational readiness and go-live—covering training, documentation, risk mitigation and support-model design.
  • Coordinate release calendars so production environments remain stable during rollouts and patches.
  • Act as the primary liaison between business stakeholders, internal IT teams and third-party providers; chair regular service-review meetings.
  • Serve as an escalation point for major incidents, lead rapid restoration, and drive root-cause-analysis with Problem Management.
  • Identify and deliver continuous service improvement (CSI) initiatives that enhance quality, reduce cost and boost customer satisfaction.
  • Mentor matrixed resources, cultivate a culture of accountability and learning, and surface skills gaps for targeted training.

Requirements:

  • Bachelor's degree in computer science, Information Systems, Engineering, or related field.
  • 5 + years in IT service delivery / transition management; demonstrated success with multi-vendor environments.
  • ITIL v4 Managing Professional (or v3 Expert) certification.
  • Hands-on delivery of web-based and SaaS applications.
  • Proven track record transitioning and operating services in public or hybrid cloud (Azure, AWS or GCP).
  • Strong stakeholder-management, negotiation and analytical skills.
  • Professional fluency in English (spoken & written).

Benefits:

  • Competitive salary & benefits scheme based on experience.
  • Continuous training & development.
  • Certifications on leading vendors technologies.
  • Corporate laptop and equipment.
  • Corporate mobile phone plan.

Eligibility requirements include eligibility to work within the EU and willingness to work on-site.

We are committed to equal employment opportunity regardless of age, race, colour, national origin, gender, sexual orientation, religion, disability or genetic information.

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