Entertainment Technology Support Specialist
2 days ago
At our organization, we are seeking a highly skilled Customer Support Representative to join our team. This role is ideal for individuals who have a passion for technology and entertainment and who are enthusiastic about helping customers with their inquiries.
This role involves providing exceptional customer support to Nordic-speaking clients regarding home entertainment systems through phone, email, and chat. You will assist customers with questions about product features, troubleshooting, and installation processes, as well as resolve customer issues and complaints promptly to ensure a satisfactory service experience.
As a Customer Support Representative, you will be responsible for maintaining detailed records of customer interactions and support requests to track resolution status. You will also collaborate with technical teams to provide effective solutions for complex customer inquiries.
We are looking for an individual who can stay updated on the latest home entertainment technologies and features to share valuable insights with customers. Additionally, you will collect feedback from customers to identify opportunities for improving products and services.
Requirements- Fluency in one or more Nordic languages (Swedish, Norwegian, Danish, Finnish) and English, both written and spoken.
- Previous experience in customer service, particularly in the technology or home entertainment sector is preferred.
- Strong communication skills with a customer-oriented mindset.
- Ability to explain technical concepts in a clear and friendly manner.
- Proficient in using customer support software and standard office applications.
- Detail-oriented with strong problem-solving skills.
- Willingness to work flexible hours, including evenings and weekends if necessary.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
We offer a dynamic and supportive work environment that fosters growth and development. Our organization is committed to providing ongoing training and development opportunities to help you achieve your career goals.
Join us and take the first step towards a rewarding career as a Customer Support Representative
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