German Speaking Customer Service Representative for Digital Marketing Solutions
1 day ago
Are you a customer service expert with a passion for digital marketing? Do you speak fluent German and have experience in delivering outstanding support to clients?
Key Responsibilities:- Provide exceptional customer service to German-speaking clients via phone, email, and chat.
- Assist customers with inquiries regarding digital marketing services, SEO strategies, and campaign performance.
- Offer clear explanations and recommendations based on client needs and goals.
- Document customer interactions accurately in the CRM system for efficient tracking and follow-up.
- Collaborate with the marketing and SEO teams to address client needs and resolve issues promptly.
- Stay informed about the latest trends in digital marketing and SEO to provide knowledgeable support.
- Fluency in German and English; proficiency in additional languages is an advantage.
- Experience in customer service, preferably in digital marketing or a related field.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational abilities.
- Familiarity with digital marketing concepts and SEO practices is a plus.
- Able to work collaboratively in a team environment and manage inquiries independently.
- Competitive salary
- Private health insurance
- Training and development opportunities
- Performance bonus
- Relocation package
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