Digital Marketing Solutions Customer Service Representative
1 day ago
Reinforce digital marketing solutions with comprehensive customer support
Job DescriptionOur team is seeking an exceptional customer service professional to deliver outstanding support for clients navigating the world of digital marketing.
- Provide informed guidance on digital marketing strategies and SEO solutions, ensuring seamless client experiences.
- Develop a deep understanding of client needs and concerns, fostering trust and long-term relationships.
- Deliver expert customer service in German, addressing inquiries related to digital marketing and SEO solutions.
- Collaborate with internal teams to gather insights and relay important information to clients.
- Document interactions accurately in CRM systems, maintaining precise records of client communications.
- Fluency in German and strong English communication skills, written and spoken.
- Proven experience in customer-facing roles or similar industries, preferably within digital marketing.
- Excellent problem-solving skills, focused on delivering unparalleled customer experiences.
- Strong interpersonal skills, adept at building rapport and communicating effectively with clients.
- Performance-based bonuses.
- Transportation stipends.
- Private healthcare benefits.
- Additional compensation packages.
- Ongoing training opportunities from certified instructors.
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