Supervisor of Customer Service Representatives

2 days ago

Kallithea, Attica, Greece beBeeCustomerService Full time $2,500 - $3,500

Highly motivated and customer-focused contact center supervisors are responsible for overseeing the daily activities of a team of customer service representatives. As a key member of our organization, you will play a vital role in driving business success by ensuring that our clients receive exceptional service.

  • Responsibilities include monitoring and coordinating the workload of assigned customer service representatives to optimize resource utilization and improve overall productivity.
  • Key performance indicators (KPIs) are closely monitored to track team performance and identify areas for improvement.
  • The successful candidate will have excellent communication skills and be able to provide constructive feedback to team members to help them achieve their full potential.

Qualifications:

  • Proven experience as a customer care team leader or supervisor.
  • Excellent organizational and leadership skills.
  • A strong understanding of customer needs and expectations.
  • Ability to motivate and inspire team members to achieve high levels of performance.
  • Fluency in English language is a must.
  • Proficiency in MS Office is required.

Benefits:

  • Private insurance scheme.
  • Monthly bonus scheme.
  • An innovative work environment with opportunities for growth and development.

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