German Speaking Travel Support Specialist
1 day ago
As a key member of the customer service team, you will have the opportunity to work with an international airline providing exceptional support to customers worldwide.
Job DescriptionThis remote position allows you to work from a stunning location while delivering outstanding customer service to German-speaking clients through phone, email, and online chat platforms. You will assist clients with inquiries related to flight bookings, cancellations, and changes, resolving any issues or concerns effectively with empathy and professionalism.
Responsibilities- Deliver top-quality customer service to German-speaking clients.
- Assist customers with inquiries related to flight bookings, cancellations, and changes.
- Resolve customer issues and concerns effectively.
- Maintain up-to-date knowledge of airline services, policies, and travel regulations.
- Document customer interactions and feedback accurately.
- Collaborate with team members to promote service enhancements and improve customer satisfaction.
- Participate in training programs to enhance your skills and knowledge of the airline industry.
Fluent in German, both written and spoken; proficiency in English is essential. Exceptional communication skills and a commitment to providing top-quality customer service are also required. Additionally, you should be able to thrive in a fast-paced, remote work environment, manage multiple inquiries simultaneously, and possess strong problem-solving skills and a keen attention to detail.
Benefits- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
This role offers a unique opportunity to make a significant impact while enjoying the flexibility of remote work in a stunning location. If you are passionate about customer service and love the travel industry, this is the perfect chance to take off into an exciting career as a German-speaking Customer Service Representative for an international airline.
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