Logistics Service Representative
2 days ago
Patrique Mercier Recruitment is seeking a professional to provide exceptional customer service and support to clients in the logistics and shipping industry.
Job Responsibilities- Provide outstanding customer support through phone, email, and chat to ensure client satisfaction and loyalty.
- Assist clients with inquiries related to shipment tracking, delivery details, service rates, and company policies.
- Address and resolve client complaints and issues efficiently to maintain a positive experience.
- Document all client interactions accurately and follow up on outstanding inquiries.
- Collaborate with internal teams and shipping partners to fulfill client requirements effectively.
- Gather and compile client feedback to support continuous improvement in service offerings.
- Fluency in German and English, both written and spoken.
- Prior experience in customer service, ideally within the logistics or shipping industry.
- Strong communication and interpersonal skills with a customer-focused mindset.
- Ability to multitask and remain organized in a fast-paced environment.
- Familiarity with CRM software and standard office applications.
- Excellent problem-solving skills and a proactive approach to challenges.
- Flexibility to work varied hours, including evenings and weekends as required.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
We are committed to connecting talented individuals with rewarding career opportunities. Our goal is to provide a positive and supportive work environment that fosters growth and development.
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