Logistics Service Representative

2 days ago


Athens, Attica, Greece beBeeCustomerSupport Full time
German Speaking Customer Support for Logistics Position Overview

Patrique Mercier Recruitment is seeking a professional to provide exceptional customer service and support to clients in the logistics and shipping industry.

Job Responsibilities
  • Provide outstanding customer support through phone, email, and chat to ensure client satisfaction and loyalty.
  • Assist clients with inquiries related to shipment tracking, delivery details, service rates, and company policies.
  • Address and resolve client complaints and issues efficiently to maintain a positive experience.
  • Document all client interactions accurately and follow up on outstanding inquiries.
  • Collaborate with internal teams and shipping partners to fulfill client requirements effectively.
  • Gather and compile client feedback to support continuous improvement in service offerings.
Required Skills and Qualifications
  • Fluency in German and English, both written and spoken.
  • Prior experience in customer service, ideally within the logistics or shipping industry.
  • Strong communication and interpersonal skills with a customer-focused mindset.
  • Ability to multitask and remain organized in a fast-paced environment.
  • Familiarity with CRM software and standard office applications.
  • Excellent problem-solving skills and a proactive approach to challenges.
  • Flexibility to work varied hours, including evenings and weekends as required.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer and hotel)
  • Free Greek Lessons, discounts and other perks
About Us

We are committed to connecting talented individuals with rewarding career opportunities. Our goal is to provide a positive and supportive work environment that fosters growth and development.



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