Music and Podcast Support Specialist
1 day ago
Unlock a world of music and podcast possibilities as a Customer Support Representative. This role offers an exciting opportunity to provide exceptional support to Polish-speaking users, navigating them through music and podcast services with ease.
Key Responsibilities- Deliver outstanding customer service via phone, email, and live chat to meet user needs.
- Address inquiries related to music and podcast services, account management, and subscription issues efficiently.
- Resolve customer complaints in a timely manner, ensuring satisfaction and loyalty.
- Document all customer interactions accurately in the CRM system for seamless communication.
- Collaborate with internal teams to share customer feedback and contribute to service improvements.
To excel in this role, you must possess:
- Fluency in Polish and English; knowledge of additional languages is an asset.
- Experience in customer support, preferably within the music or digital media industry.
- Excellent communication and interpersonal skills to build strong relationships with customers.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Familiarity with CRM systems and standard office software.
- A passion for music and podcasts, with a keen understanding of user preferences.
As a valued member of our team, you will enjoy:
- Private Health Insurance
- Training & Development opportunities to enhance your skills
- Performance Bonus for meeting targets
- 2 Extra Salaries Per Year for financial stability
- Fully Paid Training to equip you with the necessary tools
- Great Salary for your hard work and dedication
- Fully Paid Relocation Package (flight, transfer, and hotel) for a smooth transition
- Many extras to make your experience truly special
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