Italian Speaking Client Support Specialist

1 day ago

Athens, Attica, Greece beBeeCustomer Full time
Italian Speaking Customer Service Representative

We are seeking a highly skilled and experienced Italian-speaking customer service representative to join our dynamic team. As a key member of our customer service team, you will play a vital role in ensuring exceptional customer satisfaction by delivering outstanding support to our Italian-speaking clients.

This is an exciting opportunity for individuals who are passionate about providing world-class customer service and have a strong ability to communicate effectively with customers via phone, email, and chat. If you have a flair for problem-solving, enjoy working in a fast-paced environment, and are committed to meeting the highest standards of customer satisfaction, we want to hear from you.

  • Deliver exceptional customer service to Italian-speaking clients through various communication channels.
  • Assist customers with inquiries regarding products and services, ensuring prompt and accurate responses.
  • Maintain a thorough understanding of company offerings to provide effective solutions to customer issues.
  • Document all interactions with clients in our CRM system to ensure accurate tracking and follow-up.
  • Collaborate with team members to share insights and improve overall service quality.
  • Participate in training sessions to enhance knowledge and skills in customer service best practices.

Requirements:

  • Fluent in Italian, both written and spoken; proficiency in English is required.
  • Excellent communication and interpersonal skills focused on customer satisfaction.
  • Ability to work efficiently under pressure while managing multiple tasks.
  • Strong analytical skills with attention to detail for problem-solving.
  • Prior experience in customer service or a similar role is advantageous.
  • Familiarity with CRM systems and customer support tools.
  • A proactive attitude, flexibility, and a willingness to adapt in a dynamic work environment.

Benefits:

  • Fully paid relocation package.
  • Professional growth & development opportunities.
  • Competitive performance bonuses.
  • Competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Special events as well as community & social responsibility initiatives.
  • Referral Program: Bring your friends and receive great bonuses.
  • Free Greek language courses.
  • Work for a Great Place to Work-Certified Company.
About the Role

This role involves providing top-notch customer service to Italian-speaking clients, resolving their queries and concerns efficiently, and documenting all interactions in our CRM system. You will be working closely with our team to deliver exceptional service and drive business results.

Requirements and Qualifications
  • Proficiency in Italian and English (written and spoken).
  • Excellent communication and interpersonal skills.
  • Analytical skills and problem-solving abilities.
  • Experience in customer service or a related field.
  • CRM system familiarity and customer support tool expertise.
  • Adaptability and flexibility in a dynamic work environment.

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