
International Customer Service Representative
1 day ago
Are you interested in a new international career opportunity in the tourism sector?
Customer Service Advisor Role:- Provide timely and accurate responses to consumer inquiries through free phone lines;
- Record and maintain data of consumer inquiries, questions, and feedback on our customer services database;
- Ensure all client complaints are dealt with according to our company's escalation policy;
- Answer and resolve support calls and emails within agreed service level agreements;
- Troubleshoot using open questions, support documents, and system training;
- Offer recommendations for common problems or frequently asked questions.
- High school diploma or higher education qualification;
- Native/fluently spoken Romanian language;
- Good level of English communication skills (C1);
- Fast writing speed (20 words per minute);
- Active listening and problem-solving skills;
- Strong troubleshooting abilities.
Benefits Package:
- Competitive salary package with performance bonus opportunities;
- Accommodation in a great hotel for the first two weeks;
- Relocation assistance;
- Private healthcare coverage;
- 25 days annual leave per year;
- Diverse and community-minded work environment;
- Career growth and learning opportunities;
- Standard working hours: 40 hours per week.
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