Customer Service Advocate
2 weeks ago
We are seeking a skilled Customer Service Representative to support our clients in various markets by addressing customer inquiries and resolving issues.
Key Responsibilities- Customer Interaction: Respond to incoming customer inquiries via phone, email, and chat in Dutch, German, and English.
- Problem Resolution: Provide accurate and efficient service to customers facing challenges with products or services.
- Support and Solutions: Offer assistance in resolving issues related to billing, product information, technical support, and general inquiries.
- Escalation Management: Escalate complex or unresolved issues to appropriate departments while ensuring a smooth customer experience.
- Data Entry: Maintain accurate records of customer interactions, case details, and resolutions in the company's CRM system.
- Team Collaboration: Work closely with colleagues in other departments to resolve customer issues efficiently.
- Fluency in Dutch or German (both written and spoken).
- English B2 level minimum (written and spoken) is essential.
- Previous experience in customer service or a related field is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Ability to work remotely and manage time efficiently.
- Proficiency in computer systems and ability to quickly learn new software.
- Work-from-home flexibility.
- Competitive salary and performance-based incentives.
- Opportunities for growth and development within a multinational environment.
- Comprehensive training to ensure product knowledge and skills required for the role.
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