Customer Service Advocate

2 weeks ago


Athens, Attica, Greece Cross Border Talents Full time
Job Summary

We are seeking a skilled Customer Service Representative to support our clients in various markets by addressing customer inquiries and resolving issues.

Key Responsibilities
  • Customer Interaction: Respond to incoming customer inquiries via phone, email, and chat in Dutch, German, and English.
  • Problem Resolution: Provide accurate and efficient service to customers facing challenges with products or services.
  • Support and Solutions: Offer assistance in resolving issues related to billing, product information, technical support, and general inquiries.
  • Escalation Management: Escalate complex or unresolved issues to appropriate departments while ensuring a smooth customer experience.
  • Data Entry: Maintain accurate records of customer interactions, case details, and resolutions in the company's CRM system.
  • Team Collaboration: Work closely with colleagues in other departments to resolve customer issues efficiently.
Requirements
  • Fluency in Dutch or German (both written and spoken).
  • English B2 level minimum (written and spoken) is essential.
  • Previous experience in customer service or a related field is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • Ability to work remotely and manage time efficiently.
  • Proficiency in computer systems and ability to quickly learn new software.
Work Conditions
  • Work-from-home flexibility.
  • Competitive salary and performance-based incentives.
  • Opportunities for growth and development within a multinational environment.
  • Comprehensive training to ensure product knowledge and skills required for the role.


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