Customer Service Representative
4 weeks ago
Are you a fluent Spanish speaker looking for a challenging and rewarding career opportunity? We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Agent in Athens, Greece.
About the Role:This is a fantastic opportunity to work with a leading company in the customer support industry, providing exceptional service to Spanish-speaking clients. As a Customer Support Agent, you will be responsible for handling customer inquiries, resolving issues, and providing product information via phone, email, and chat.
Key Responsibilities:- Provide exceptional customer service to Spanish-speaking clients, ensuring a high level of satisfaction and loyalty.
- Identify, troubleshoot, and resolve customer issues promptly and efficiently.
- Develop in-depth knowledge of our products and services to effectively assist customers and provide accurate information.
- Document customer interactions and resolutions accurately in our CRM system.
- Share customer insights and feedback to help enhance our support processes and overall customer experience.
- Native or fluent in Spanish (written and spoken). Good command of English is essential for internal communication.
- Prior experience in customer service or a related field is beneficial but not required.
- Basic computer skills and familiarity with customer service software or CRM systems.
- Excellent verbal and written communication skills, with the ability to empathize with customers and convey solutions clearly.
- Strong ability to think quickly and provide effective solutions in a fast-paced environment.
- Willingness to work in shifts, including evenings, weekends, and holidays as needed.
- Competitive compensation package with performance-related bonuses.
- Opportunities for growth and advancement within the company.
- Comprehensive training programs to equip you with the skills and knowledge for success.
- Modern work environment in the vibrant city of Athens.
- Cultural experience and relocation assistance to help you settle in Athens.
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