Eco-Friendly Product Specialist

1 day ago

Athens, Attica, Greece beBeeCustomer Full time
Job Title

Italian Speaking Customer Service Representative for Eco-Friendly Products Department

Job Description

Patrique Mercier Recruitment PT is thrilled to present an exciting opportunity in the realm of customer service. As a vital part of our team, you will play a pivotal role in supporting a brand dedicated to sustainability and environmentally friendly practices.

You will be instrumental in assisting Italian-speaking customers with inquiries related to eco-friendly products, providing valuable information and solutions that align with their values. This role offers a dynamic and rewarding environment where you can make a tangible impact on promoting a greener future.

The ideal candidate will possess fluency in Italian and strong communication skills in English, both written and spoken. Previous experience in customer service, particularly in sustainability or eco-friendly products, is preferred.

Key Responsibilities
  • Provide exceptional customer support in Italian, addressing inquiries about eco-friendly products and their benefits.
  • Assist customers with order processing, product recommendations, and resolving any issues regarding their purchases.
  • Document customer interactions and feedback accurately, ensuring continuous improvement of service quality.
  • Educate customers about sustainable practices and eco-friendly options available within the product range.
  • Collaborate with internal teams to gather and relay customer feedback for product development and service enhancement.
  • Stay informed about new eco-friendly products, company initiatives, and environmental sustainability trends to assist customers effectively.
  • Engage in ongoing training and development to enhance customer service skills and product knowledge.
Requirements
  • Fluency in Italian and strong communication skills in English, both written and spoken.
  • Previous experience in customer service, with a preference for knowledge in sustainability or eco-friendly products.
  • Strong problem-solving skills and a passion for helping customers make informed choices.
  • Excellent communication and interpersonal skills, allowing you to engage positively with customers.
  • Able to manage multiple inquiries and prioritize tasks effectively in a fast-paced environment.
  • Attention to detail and organizational skills for maintaining accurate customer records.
  • A genuine interest in environmental sustainability and a commitment to promoting eco-friendly practices.
Benefits
  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits.
  • 2 additional salaries per year.
  • Fully paid training by certified instructors.

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