Sustainability Champion

Are you passionate about sustainability and providing exceptional customer service?

This role is perfect for individuals who are eager to engage with customers, provide them with information and support related to eco-friendly products, and promote sustainable practices.

As a Customer Service Representative in our Eco-Friendly Products Department, you will be responsible for:

• Providing exceptional customer support in French, answering inquiries related to eco-friendly products and sustainability practices.
• Assisting customers with product selection, order placement, and providing solutions to any issues they may face.
• Maintaining accurate records of customer interactions and feedback to help improve service quality and product offerings.
• Collaborating with other teams to address customer concerns and ensure a seamless service experience.
• Staying informed about the latest trends in eco-friendly products and sustainability to provide informed assistance to customers.
• Engaging proactively with customers through various channels to ensure their needs are met and promote customer loyalty.
• Participating in ongoing training and development opportunities to enhance your knowledge and service skills.

To be successful in this role, you will need:

• Fluency in French and strong communication skills in English, both written and spoken.
• Previous experience in customer service, ideally in the eco-friendly or retail sectors, is highly desirable.
• A strong passion for sustainability and knowledge of eco-friendly products will be beneficial.
• Excellent problem-solving skills and a customer-centric approach to service.
• Strong verbal and written communication skills to effectively engage with customers.
• Able to manage multiple tasks and prioritize efficiently in a fast-paced environment.
• Attention to detail and organizational skills for maintaining accurate customer records.

We offer a competitive compensation package, including:

• Performance bonus.
• Transportation bonus.
• Private health care benefits.
• Two additional salaries per year.
• Fully paid training by certified instructors.