Finland Native Speaker Gaming Expert Wanted

1 week ago


Athens, Attica, Greece beBeeCustomerSupport Full time
Customer Support Representative Opportunity

We are seeking a highly skilled and dedicated individual to join our Online iGaming Department as a Customer Support Representative. This role is ideal for those passionate about delivering exceptional customer experiences and contributing to the success of our organization.

Key Responsibilities:

  • Provide top-notch support to customers via phone, email, and live chat, ensuring seamless gaming experiences.
  • Assist clients with inquiries related to account management, gaming rules, promotions, and transactions.
  • Swiftly address and resolve customer complaints, maintaining high satisfaction levels.
  • Document interactions accurately for tracking and continuous improvement purposes.
  • Collaborate effectively with technical teams to troubleshoot and resolve customer issues.
  • Stay informed about gaming regulations, company policies, and new product launches.
  • Collect customer feedback and utilize it to enhance service delivery and satisfaction.

Requirements:

  • Fluency in Finnish and English, both written and spoken.
  • Previous experience in customer service, preferably within the iGaming or online gaming industries.
  • Strong understanding of online gaming platforms and effective customer engagement strategies.
  • Excellent communication and interpersonal skills.
  • Familiarity with customer support software and standard office applications.
  • Detail-oriented approach with strong analytical skills for effective problem resolution.
  • Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Extra Salaries Per Year Fully Paid Training
  • Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks


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