
Finland Native Speaker Gaming Expert Wanted
1 week ago
We are seeking a highly skilled and dedicated individual to join our Online iGaming Department as a Customer Support Representative. This role is ideal for those passionate about delivering exceptional customer experiences and contributing to the success of our organization.
Key Responsibilities:
- Provide top-notch support to customers via phone, email, and live chat, ensuring seamless gaming experiences.
- Assist clients with inquiries related to account management, gaming rules, promotions, and transactions.
- Swiftly address and resolve customer complaints, maintaining high satisfaction levels.
- Document interactions accurately for tracking and continuous improvement purposes.
- Collaborate effectively with technical teams to troubleshoot and resolve customer issues.
- Stay informed about gaming regulations, company policies, and new product launches.
- Collect customer feedback and utilize it to enhance service delivery and satisfaction.
Requirements:
- Fluency in Finnish and English, both written and spoken.
- Previous experience in customer service, preferably within the iGaming or online gaming industries.
- Strong understanding of online gaming platforms and effective customer engagement strategies.
- Excellent communication and interpersonal skills.
- Familiarity with customer support software and standard office applications.
- Detail-oriented approach with strong analytical skills for effective problem resolution.
- Flexibility to work varied hours, including evenings and weekends as necessary.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year Fully Paid Training
- Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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