Nordic Speaking E-Commerce Customer Support Specialist
1 day ago
Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Nordic-speaking customer service representative for the online retail department. This position is perfect for individuals who are enthusiastic about e-commerce and passionate about delivering exceptional customer support to clients across Nordic regions.
Our team of experts is committed to providing top-notch customer experience, and we are seeking a highly motivated individual who shares our passion for excellence. If you have excellent communication skills, a customer-focused approach, and a strong problem-solving ability, we want to hear from you
- Provide outstanding customer service to Nordic-speaking clients via various communication channels, including phone, email, and chat.
- Assist customers with inquiries regarding online orders, product availability, and account management.
- Resolve product-related issues and manage complaints efficiently to ensure a positive shopping experience.
- Guide customers through the purchasing process and educate them about promotions and returns policies.
- Maintain an in-depth knowledge of the company's product range and services to offer accurate information.
- Document customer interactions and feedback for service improvement initiatives.
Requirements:
- Fluency in one or more Nordic languages (Swedish, Norwegian, Danish, Finnish) and English, both written and spoken.
- Experience in customer service, particularly in the online retail or e-commerce sector, is preferred.
- Excellent communication skills and a customer-focused approach.
- Strong problem-solving abilities and the ability to work under pressure.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills.
- Ability to work flexible hours, including evenings and weekends, as needed.
Benefits:
- Private health insurance
- Training & development
- Performance bonus
- 2 extra salaries per year fully paid training
- Fully paid relocation package (flight, transfer, and hotel)
- Free Greek lessons, discounts, and other perks
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