
Cybersecurity Customer Service Expert
6 days ago
French Speaking Customer Advocate
About the Job:
Are you an expert in customer service? Do you have a passion for helping people stay safe online?
Join our cybersecurity team and utilize your skills to ensure top-notch support to our customers.
Our ideal candidate will be fluent in French, possess excellent communication skills, and have experience in providing exceptional customer service. If you are passionate about working with customers and are eager to join a dynamic team, this may be the perfect opportunity for you
As a key member of our team, you will:
- Communicate with customers via phone, chat & email
- Ensure full functionality of the antivirus protection
- Troubleshoot technical issues using your problem-solving skills
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide and maintain strong, professional relationships with all partners and show empathy at all times
- Log the cases on internal systems, while getting up to date with client's products & services.
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