
Protect Personal Data as an Italian Speaking Cybersecurity Expert
3 days ago
This role involves working as a cybersecurity expert for a leading IT security software company, protecting personal data and assisting customers with antivirus solutions.
The ideal candidate will have fluency in Italian, excellent communication skills, problem-solving skills, empathy, and passion for customer service. Additionally, the candidate should be familiar with current Anti-Malware and Firewall products, able to install operating systems, troubleshoot common PC, Mac, and mobile issues, and knowledgeable in Windows and Mac OS fundamentals.
As a cybersecurity expert, you will be responsible for communicating with customers via phone, chat, and email, ensuring full functionality of antivirus protection, troubleshooting technical issues, tracking and following cases, maintaining high customer satisfaction, and providing professional relationships with partners.
We offer competitive monthly salary, referral program, healthcare benefits, training, professional growth opportunities, and a great working environment. This is an excellent opportunity to advance your career, work with multinational companies, and develop strong experience and skills.
- Job Responsibilities:
- Communicate with customers via phone, chat, and email
- Ensure full functionality of antivirus protection
- Troubleshoot technical issues
- Track and follow cases
- Maintain high customer satisfaction
- Provide professional relationships with partners
- Requirements:
- Fluency in Italian
- Excellent communication skills
- Problem-solving skills
- Empathy and passion for customer service
- Familiarity with Anti-Malware and Firewall products
- Ability to install operating systems
- Troubleshooting skills
- Knowledgeable in Windows and Mac OS fundamentals
- What We Offer:
- Competitive monthly salary
- Referral program
- Healthcare benefits
- Training
- Professional growth opportunities
- Great working environment
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